Terms and Conditions

Last Updated / Effective Date: July 20th 2026

Acceptance of Terms

This document / agreement / terms of use (“Agreement” / “Terms”) sets forth the General terms and conditions that apply to the access and use of our Services at https://dietplus.co.in and https://dietplus.in (“Websites”), any social or digital platforms (“App”), at physical Clinics, Camps, Events, online meetings, Telephone based services or any forums[cite: 1]. All Services operated and managed are under Trade name “RJSTechLabs” a sole proprietorship firm having (GST 27BLFPS5775M1Z7) and registered office at Wework Lightbridge, 6th floor, Hiranandani Business Park, Saki Vihar Rd, Tunga Village, Chandivali, Powai, Mumbai, Maharashtra 400072 and may include its affiliates.

The Terms constitute a legally binding agreement between Users subscribing to any paid services from Sole proprietorship firm RJSTechLabs on any digital and non-digital channels[cite: 1]. By subscribing to paid service with Dietplus Healthcare, a health brand name managed by RJSTechLabs Sole proprietorship firm, users agree to be bound by these Terms and Conditions.

If any User, do NOT agree to these terms, please do not use our services. If any user does not agree to Terms of use and our privacy policy published on websites OR any user is under 18 years of age, please do not use our services.

Users acknowledge and accept that you have agreed to this disclaimer in full[cite: 1]. If you disagree with any part of this disclaimer, do not use services on digital (Websites/ App/ Social/ Tele-Consultations, any other digital channel or forums) and non-digital channels (Clinics, Camps, Events, Physical Interactions or any other non-digital medium or forums).

Medical Disclaimer

Any online or physical services provided by RJSTechLabs sole proprietorship firm, our owners, consultants, employees, professionals, affiliates or any associates on nutrition plans, fitness advice, health coaching, health-checkup, blood tests and any other health, wellness or lifestyle related advice is only for informational and educational purposes.

• No Medical Advice: We are not medical professionals. Our services are not a substitute for professional medical advice, diagnosis, or treatment. Our relationship with Users is on wellness/lifestyle coaching, not a formal doctor-patient hospital relationship.
• Consult Your Physician: You should consult with a physician / doctor before starting any new diet or exercise program, especially if you have pre-existing conditions, are pregnant, senior citizen or are taking any medication.
• Emergency Situations: If you experience a medical emergency, stop using our services immediately and contact your doctor for emergency services.
• Partners: We do not recommend or endorse any specific diagnostic tests, pathology labs, physicians, procedures, opinions, or other information that may appear on our website or any of our communications[cite: 1]. If you rely on any of the information provided, you do so solely at your own risk.

We make every effort to validate the qualifications of the consultants, employees or any professionals associated with us and offering any of our services, as we aspire to become a single source of quality diet nutrition wellness lifestyle information and non-emergency healthcare assistance provider. Nevertheless, we make no guarantees, representations or warranties whatsoever, whether expressed or implied, with respect to professional qualifications, expertise, quality of work or other information herein. Further we do not in any way endorse any individual, company or partner. In no event shall we be liable to you or anyone else for any decision made or action taken by you in reliance on any such information.

Services Operations, Program Memberships and Billing Processes

• All our retail services, memberships or programs are billed on fixed prices on 100% advance payment terms and prices are inclusive of 18% GST.
• You agree to provide a valid online payment method and we reserve the right to suspend access if payment fails.
• We follow a contractual relationship of wellness / lifestyle coaching with all our users and not a formal doctor-patient hospital relationship. Our sole motive and aim are to provide our users healthy lifestyle assistance and information services.
• We reserve full right to alter our services, programs, membership subscriptions and service packages at any time. If we alter the price of a service that you are already paying for we will provide notice of the change to you over registered mobile phone or email and you will have the option to cancel your membership or package if you do not agree with the new price being offered to you[cite: 1].

Consultation services: We offer several diet and wellness consultation sessions within our membership plans and these sessions are offered via (email / phone or at clinics) for 30mins to 60mins each as per selected membership or program plans. All our consultation services must be booked online in advance or by calling our support service number. There can be scenarios of sessions getting cancelled or rescheduled without we providing well in advance prior notice to users due to unforeseen circumstances. Users should be aware that in scenarios where service cancellation has happened, we will refund users their paid fees via online channel within 5 -7 working days. Any consultations beyond entitled sessions will be charged as per fixed rates and will be informed to users in advance.

Within our Services, memberships and programs we provide several reports to Users in context of their health and food habits, body fat analysis, personalized diet plans and others. Report delivery can take more time than the prescribed timelines and may get delayed (due to unforeseen reasons) without any prior notice to users. Users agree and understand that we professionally try to best provide timely services, but delays can happen without prior notice due to volume pressures, technology glitches and other unknown circumstances[cite: 1]. While we target delivery within 5-7 working days, unforeseen delays may extend this up to 21 to 30 working days.

Payment partner: We work with Razorpay as our payments partner. We do not store any payments data (credit, debit, UPI, bank account), all security and risks related to payments are handled by Razorpay. Please view their credentials and profile details here https://razorpay.com/ before using the services.

Service Partners

By enrolling our services Users agree to these terms regarding the access and use of services or any products provided by our affiliated third-party vendors (“Partners”)[cite: 1]. These terms supplement the general Membership Agreement.

• Independent Entities: Partners are independent businesses and are not employees, agents, or joint ventures of RJSTechLabs sole proprietorship firm[cite: 1].
• Availability: Partner offerings are subject to change, substitution, or discontinuation at any time without prior notice[cite: 1]. Access to Partner services may be contingent upon Users membership remaining in “Good Standing” (e.g., all dues paid).
• Separate Contractual Relationship: When users utilize a third-party Partner service e.g. diagnostic pathology lab, users will be required to agree to that Partner’s specific terms of use, privacy policies, or service agreements[cite: 1]. Your legal relationship for the delivery of the specific service is directly with the Partner and not with RJSTechLabs Sole proprietorship.
• Limitation of Liability: RJSTechLabs sole proprietorship strives to vet all Partners for quality however we make No guarantees regarding the quality, accreditations, certifications, safety, or legality of Partner offerings[cite: 1]. Users of our service fully agree to hold RJSTechLabs sole proprietorship completely harmless from any claims, damages (monetary, health, any other), or disputes arising from users interaction or using a service with a third-party partner.
• Dispute Resolution: Any disputes regarding service delivery, product defects, or scheduling must be resolved directly with the Partner.
• Code of Conduct: Users are expected to treat Partners with professionalism. Abuse of Partner services or staff may result in the immediate termination of your services without refund.

Data & Security: To facilitate your access to Partner services, RJSTechLabs may share user data with the appointed third party service partners[cite: 1]. We take reasonable administrative, technical, and physical security measures to protect your personal and health data[cite: 1]. In order to provide seamless services (such as third-party diagnostic reports or technical hosting), we may share necessary data with trusted partners under strict confidentiality obligations. We are not liable for security breaches arising exclusively from external cyberattacks beyond our reasonable control, subject to applicable provisions of the Digital Personal Data Protection Act, 2023. We will exercise reasonable security safeguards of service partner data processes but we will not be in a position to any liability for sophisticated cyber threats beyond reasonable control. Once user engages with a Partner, any data you provide to them is governed by their privacy policy.

To maintain and run services as per reasonable delivery timelines we do outsource work to appointed third-party consultants, dieticians, healthcare professionals. User data can be shared with our appointed consultants after doing reasonable process and safety checks, while processes will be in place to protect user data there is risk on internet of data breaches and online data theft. RJSTechLabs sole proprietorship shall not be liable for losses arising from malicious cyberattacks beyond our reasonable control, subject to compliance with our obligations under the Digital Personal Data Protection Act, 2023.

Credentials Confidentiality: Online usage of services requires both a user name and a password, and certain portions of the service may require use of multiple one-time or persistent passwords. User should consider his/her user names and passwords, OTPs as confidential information. Anyone with knowledge of the user’s user name and password can gain access to the restricted portions of this Service and to the user’s account. The user must keep his/her user name and password confidential.

Delivery: All timelines related to delivery of reports or advisory services with us or with our service partners are dependent on pressure volumes, users will be well informed and communicated via email on any such delays.

Cancellation and Refund Policy

• All our services follow no refund payment terms however in exceptional circumstances Users remain eligible for refunds and can email queries related to refunds on support@dietplus.in.
• Our services related to consultations, refunds are not provided once a dietary plan or report has been delivered, but we do acknowledge that in circumstances where Service could not be delivered due to unforeseen scenarios eligible users will receive fee refund via our Razorpay digital payment channel.
• If any Partner has failed to deliver the services due to unforeseen circumstances where users haven’t consumed any services eligible users will receive fee refund via our Razorpay digital payment channel.
• We reserve the right to terminate the service at any point without prior notice for any user conduct that violates our terms or is deemed harmful to our firm and community.

Service Results and Expectations

We make every effort to provide the best healthy lifestyle assistance and information services as we aspire to become a single source of quality wellness services within and non-emergency healthcare space. Nevertheless, we make no guarantees, representations or warranties whatsoever, whether expressed or implied, with respect to individuals progress and improvement of health as outcomes and results vary based on individual efforts, genetics and adherence.

Users acknowledge that service outcome and progress is dependent on their own actions and lifestyle choices. Users remain solely responsible for their own health status and wellbeing, we are only providing healthy lifestyle-based assistance and informative services, any medical or health risk are to be owned fully by the user, RJSTechLabs sole proprietorship should NOT be liable in whatsoever for any health, reputational or monetary loss in any such events.

Intellectual Property

All materials or platforms provided as part of Services, membership or service usage are intellectual property of RJSTechLabs sole proprietorship firm. Users will be given access to use the platform and service related tools in form of personal, non-transferable license. Any resell, redistribute, or use of service content for commercial purposes is prohibited.

Data Privacy

Data privacy is paramount for us[cite: 1]. We collect and process only your personal and health data in accordance with our Privacy Policy published on website (https://www.app.dietplus.co.in/privacy-policy) and to provide you the best healthy lifestyle assistance and informative services.

By using our services, User consents to the collection of data necessary to personalize the service offering maximize value proposition.

Limitation of Liability

To the maximum extent permitted by law, RJSTechLabs Sole proprietorship shall not be liable for any direct, indirect, or consequential damages (monetary, health related, reputational or any other) resulting from your use of our services, including but not limited to physical injury, illness, or allergic reactions.

We do not warrant that your use of the Services will be secure, uninterrupted, always available, error-free or will meet your requirements, or that any defects in the Services will be corrected. We disclaim liability for, and no warranty, representation, condition or other term is made with respect to, the connectivity and availability of the Services.

Our total liability to you in connection with these terms of use or the use of the Services shall be limited to the fees paid by you to us for use of the services / subscription if you are a paid user.

Indemnity

You agree to indemnify us, our proprietors, consultants, associates, affiliates, directors, employees, agents, group Companies and third parties service partners for any claims, causes of action, debts, losses, costs, liabilities and expenses (including reasonable legal fees) relating to or arising, directly or indirectly, out of:

• (i) your, or anyone using your account’s use of or inability to use the Services[cite: 1];
• (ii) any content or information posted by you or anyone using your account[cite: 1];
• (iii) your or anyone using your account’s violation of these terms of use or your or anyone using your account’s violation of any rights of a third party; or
• (iv) your or anyone using your account’s violation of any applicable laws, rules or regulations.

We reserve the right, at our own cost, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you. You agree to provide us with full co-operation if we choose to exercise this right.

General Terms of Use

• We regularly review and make changes and amends to our Terms and conditions as needed without any active notice to our users[cite: 1]. All users who continue to use our website, app, or services following any modifications constitutes acceptance of the revised terms.
• Our working days are Monday to Friday 10am to 4pm (IST). All our services are available only during these days and times as per prior bookings workloads and staff availability.
• Our customer service also operates during these days and time. Users are advised to book appointments keeping view of the specified timings for all follow-up sessions and customer support services.
• We follow Indian Bank Holiday calendar and remains shut on all published public holidays in the calendar year.
• Our services can remain closed on non-bank holiday days as well without any prior notice or notifications.
• We have several alliances with partner brands. All such users who access our services through such strategic partnerships are bound to accept our terms of use and our privacy policy and agree to abide by them.

Force Majeure: For the purposes of these Terms, Force Majeure Event means an event beyond the reasonable control of RJSTechLabs sole proprietorship including but not limited to strikes, lock-outs or other industrial disputes (whether involving our workforce or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors. We shall not be liable to the user as a result of any delay or failure to perform its obligations under these Terms as a result of a Force Majeure Event. If the Force Majeure Event prevents us from providing any of the services for more than 4 weeks, we shall, without limiting its other rights or remedies, have the right to terminate these Terms immediately without giving written notice to the user.

Jurisdiction and Applicable Law

These terms of use and the documents referred to in them shall be governed and construed in accordance with Indian law[cite: 1]. Any disputes relating to these terms of use, the documents referred to in them or the site or the Services will be subject to the exclusive jurisdiction of the Mumbai, India courts.

Risk of Using Our Services

By using our digital platforms or clinics and our services you are providing consent to us for collecting data (both personal and medical). We are not liable for any data breaches due to any online thefts, phishing, malware or virus attacks and we will not be liable for any online loss of user’s data and should NOT be liable in whatsoever for any monetary or personal identity losses by the user.

Any wellness, nutritional, and dietary information, plans, and guidance provided in our services are for educational and informational purposes only and do not constitute formal medical diagnosis, treatment, or prescription[cite: 1]. User acknowledges that our wellness coaches and consultants are not licensed medical practitioners unless explicitly stated otherwise.

Our founders, employees, and independent contractors shall not be held liable for any direct, indirect, incidental, or consequential damages, physical injuries, health complications, or losses arising out of or in connection with the use of, or reliance on, any advice, meal plans, or lifestyle recommendations provided on this platform. Users are strongly advised to consult a qualified physician or healthcare provider before commencing any new diet, fitness, or wellness program, particularly if you have pre-existing medical conditions or food allergies.